Refund & Cancellation Policy

Listifyi Innovations Private LimitedEffective Date: June 27, 2026Last Updated: June 27, 2026

---

1. OVERVIEW

This policy explains when you can get refunds, how to request them, and how we process them.

Key principle: We issue refunds only for service failures, errors, or unauthorized charges. We do NOT refund for change of mind.

---

2. REFUND ELIGIBILITY

2.1 Automatic Refunds (We Will Refund)

You get automatic refund for:

2.2 Case-by-Case Refunds (We May Refund)

You may get refund for (requires review):

2.3 Non-Refundable Situations (No Refund)

You will NOT get refund for:

---

3. SUBSCRIPTION REFUNDS

3.1 How Subscriptions Work

Monthly billing model:

• Charge on same date each month
• Auto-renewal unless cancelled
• No refund for partial months used

3.2 Cancellation vs Refund

Cancellation = Stop future charges

• Effective immediately
• No refund for current month (already charged)
• Can resubscribe anytime
• Saved preferences deleted

Refund = Get money back

• Only for errors or failures
• Rare (not common)
• Requires approval
• Takes 7-14 days to process

3.3 Example Scenarios

Scenario 1: You sign up for Pro (₹2,999/month)

• Charge on June 15 → ₹2,999 charged
• You use service all month
• July 15 arrives → Next ₹2,999 charge
• You cancel before July 15
• Result: No refund for June (service used). No charge for July (cancelled before renewal).

Scenario 2: Duplicate charge

• Charged twice on June 15 → ₹2,999 + ₹2,999 = ₹5,998
• You report within 24 hours
• We refund duplicate: ₹2,999
• Result: Charged once (correct), duplicate refunded

Scenario 3: Platform down for 36 hours

• Subscription: Pro ₹2,999/month = ₹100/day
• Down for: 36 hours = 1.5 days
• Refund: ₹100 × 1.5 = ₹150 pro-rata credit
• Result: ₹2,849 effective charge for month

---

4. HOW TO REQUEST REFUND

4.1 Step 1: Contact Support

Email: support@listifyi.inSubject: `[REFUND REQUEST] [Order ID] - [Reason]`Include:1. Order ID or transaction ID 2. Amount charged 3. Date charged 4. Reason for refund request 5. How you're affected 6. Order/receipt screenshot

4.2 Step 2: Investigation (7 Days)

We will:

• Verify your account and charges
• Check for legitimate reason
• Review transaction records
• Make eligibility determination
• Email decision with explanation

4.3 Step 3: Refund Processing (7 Days)

If approved:

• We process refund to original card/payment method
• Takes 5-7 business days
• Bank processes on their timeline (1-3 days more)
• Total: 7-14 days to see money

If rejected:

• Email explains why
• You can appeal (within 7 days)
• Escalation to manager review

---

5. PAYMENT METHOD-SPECIFIC REFUNDS

5.1 Credit/Debit Card

Timeline:

• We initiate refund: 1 day
• Card processor: 5-7 business days
• Your bank: 1-3 business days
• Total: 7-14 days

Important:

• Refund goes to card used (not to another account)
• You see "Refund" or "Credit" on statement
• May appear as negative charge initially

5.2 UPI / Net Banking

Timeline:

• We initiate refund: 1 day
• Bank processes: 1-3 business days
• Total: 2-5 days (faster than cards)

Important:

• Refund goes to account you paid from
• Check your bank account
• Keep transaction ID for reference

5.3 EMI (Easy Monthly Installment)

Refund during EMI:

• If refund approved before first EMI: Full refund, EMI cancelled
• If refund approved after EMI started: Refund of remaining balance only
• You're responsible for paid EMI (already received)

Example:

• ₹15,000 subscription via 3-month EMI (₹5,000 each)
• After 1st EMI (₹5,000 paid): You request refund
• Remaining owed: ₹10,000
• If approved: Refund ₹10,000 to original card
• You keep 1 month of service (₹5,000)

---

6. SPECIFIC SCENARIOS

6.1 Listing Didn't Get Published

Scenario: You paid ₹2,999/month to list 5 properties, but listings won't publish.Troubleshooting first (before refund):1. Check listing status (might be pending review) 2. Email support@listifyi.in for help 3. We help debug issue (usually works)If still doesn't work after 3 days:

• Request refund for that month
• We investigate
• If our error: Full month refund
• If your error: No refund, but free fix

6.2 Ad Credit Not Used

Scenario: You got ₹1,000 ad credit with Pro subscription but only used ₹500.Policy:

• Credits don't roll over
• If unused: Forfeited at month end
• No refund for unused credits
• Can use before cancellation

6.3 Different Tier Purchased by Mistake

Scenario: You meant to buy Pro (₹2,999) but bought Enterprise (₹15,000).Policy:

• No refund for user error (change of mind)
• BUT: Can downgrade immediately
• Downgrade effective next billing cycle
• For current month: Can't refund

Example:

• Bought Enterprise by mistake (₹15,000)
• Downgrade to Pro immediately
• Next month (July): Pro ₹2,999 charge
• June: Keep Enterprise ₹15,000 charge (no refund)

6.4 Promoted Listing Didn't Work

Scenario: You paid ₹1,000 for featured listing placement but got no views.Policy:

• Featured placement is a service, not a guarantee
• If placement was live: No refund
• If placement never went live: Refund available
• If Platform error (placement removed): Refund available

Requires:

• Screenshots of listing page
• Dates of promotion
• Proof payment made

---

7. FAILED PAYMENT CONSEQUENCES

7.1 What Happens If Payment Fails

Timeline:

7.2 How to Fix Failed Payment

1. Update payment method:
- Settings > Subscription > Payment Method
- Add new card/UPI
- System retries automatically

2. Or contact billing:
- Email: support@listifyi.in
- Phone: +91 8112203976
- We can manually process

7.3 Reactivating After Failure

• Restart subscription anytime in Settings
• Next billing cycle starts fresh
• No penalty or fee
• All preferences restored

---

8. REFUND FOR CANCELLATIONS

8.1 Proactive Cancellation (Your Choice)

You cancel before renewal date:

• Last month charged: No refund (service used)
• Next month: Not charged (cancelled before renewal)
• Account: Paused or deleted (you choose)

Example:

• Charged June 15: ₹2,999 (no refund)
• Cancel June 20: Effective immediately
• July 15: No charge (cancelled in time)

8.2 Forced Cancellation (Our Decision)

We cancel for:

• Policy violation (fraud, abuse, etc.)
• RERA violation (agent not registered)
• Repeated payment failures
• Illegal activity
• Terms breach

Refund policy:

• If violation caused within 30 days: Possible partial refund (case review)
• If violation caused after 30 days: No refund
• Serious violations: No refund, account banned

---

9. DISPUTE PROCESS

9.1 If You Disagree with Refund Decision

Timeline:1. We reject your refund request 2. You have 7 days to appeal 3. Email: support@listifyi.in 4. Subject: `[REFUND APPEAL] [Order ID]` 5. We review within 7 days 6. Final decision sent via email

9.2 Chargeback / Card Dispute

If we reject refund and you file chargeback:

• Card processor investigates
• We provide transaction records
• May take 30-90 days
• If you win: You get refund
• If you lose: Chargeback fee applies (₹250-500)

Better option: Appeal to us first, then chargeback if needed.

9.3 Consumer Court

If refund amount >₹1 lakh:

• Can't file with district consumer court (cap ₹1 Cr)
• Must file civil suit
• Cost: Higher legal fees
• Timeline: 6-18 months

If refund amount <₹1 lakh:

• Can file with District Consumer Commission
• Cost: ₹100-1,000 filing fee
• Timeline: 3-12 months
• Simpler process

---

10. REFUND STATUS TRACKING

10.1 Check Refund Status

In app:1. Settings > Billing > Refund Requests 2. See all requests, status, timeline 3. Receive notifications on updatesOr:1. Email: support@listifyi.in 2. Provide: Order ID, your email 3. We send status update

10.2 Refund Statuses

---

11. TAX TREATMENT

11.1 Refund of GST

If we refund ₹2,999 (including 18% GST):

• Refund includes GST
• Your GST input credit may be affected
• Check with accountant for tax implications

Example:

• Paid: ₹2,999 (includes ₹450 GST)
• Refunded: ₹2,999 (includes ₹450 GST)
• Net GST: ₹0 (no tax implication)

11.2 Refund Invoice

For refunds:

• We issue credit note / refund invoice
• Shows original invoice amount
• Shows refund amount
• Shows GST treatment

---

12. SPECIAL CASES

12.1 Account Hacked / Unauthorized Use

If someone uses your account without permission:1. Change password immediately 2. Contact support@listifyi.in 3. We review account activity 4. If unauthorized: Full refund possible 5. Account secured and locked

12.2 Death of Account Holder

If agent/subscriber passes away:

• Family can request account closure
• Contact: support@listifyi.in
• Provide: Death certificate
• Refund: Pro-rata for remaining month
• Processing: 7-14 days

12.3 Merger / Business Acquisition

If agent's business is acquired:

• Subscription transfers to new owner
• Or: Can cancel and request pro-rata refund
• Must provide: Business documents
• Processing: 7-14 days

---

13. CONTACTS & APPEALS

Refund requests:

• 📧 support@listifyi.in
• 📞 +91 8112203976
• ⏰ Mon-Fri, 10 AM - 6 PM IST

Refund appeals:

• 📧 support@listifyi.in
• ⏰ 7 days from rejection to appeal

Grievances about refund process:

• 📧 support@listifyi.in
• ⏰ Follow 3-level grievance process

---

14. POLICY CHANGES

This policy may be updated anytime:

• Changes posted on website
• 30 days notice for material changes
• Continued use = acceptance

---

Last Updated: June 27, 2026Version: 1.0

---

Summary:

• Refund available for errors & failures
• No refund for change of mind
• Easy cancellation process
• Clear timelines (7-14 days)
• Easy to track status

Questions? Email: support@listifyi.in