Privacy Policy

Listifyi Innovations Private LimitedEffective Date: June 27, 2026Last Updated: June 27, 2026

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1. INTRODUCTION

Welcome to Listifyi ("Company," "we," "us," "our"). Listifyi Innovations Private Limited ("Listifyi") is committed to protecting your privacy and ensuring you have a positive experience on our platform (www.listifyi.com, mobile app, and all related services).

This Privacy Policy explains:

• What information we collect


• How we use that information


• Your rights and choices


• How we protect your data

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Information Technology (Privacy) Rules, 2011
• Personal Data Protection Bill, 2023 (when enacted)
• Real Estate (Regulation and Development) Act (RERA) guidelines

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2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When You Create an Account:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Profile photo (optional)
• Residential address
• PAN/Aadhaar number (for agents, with consent)
• RERA registration number (for agents)
• Bank account details (for payments)

When You Use Our Services:

• Property searches you perform
• Listings you view, like, or save
• Messages you send to agents
• Videos you upload (for agents/sellers)
• Contact inquiries
• Feedback and ratings
• Support messages

When You Make Payments:

• Credit/debit card information (processed via secure payment gateway, NOT stored by Listifyi)
• Transaction history
• Billing address
• Subscription details

When You Apply for Services:

• In-app forms
• KYC information (for agents)
• Business documentation
• References or credentials

2.2 Information Collected Automatically

Device Information:

• Device type and operating system
• Device ID
• IP address
• Browser type
• Mobile network information

Usage Information:

• Pages/listings viewed
• Time spent on app
• Clicks and interactions
• Search queries
• Referral source
• Crash reports
• Cookies and tracking pixels

Location Information:

• Approximate location (city-level) via GPS/IP address (only with your permission)
• City preference for property search
• NOT precise real-time location tracking

Video Information:

• Video upload metadata
• View counts and duration
• Playback analytics
• Comments and engagement

2.3 Information From Third Parties

From Government/Regulatory Bodies:

• RERA verification data
• GST registration (if applicable)

From Payment Processors:

• Transaction confirmation
• Fraud detection signals

From Analytics Services:

• Google Analytics data
• Crash reporting services

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3. HOW WE USE YOUR INFORMATION

3.1 Core Service Functions

We use your information to:

3.2 Communications

We send you:

• Account notifications (login alerts, password resets)


• Service updates (new features, maintenance)


• Marketing emails (only if you opted in; can unsubscribe anytime)


• Support messages (responses to your inquiries)


• Agent messages (forwarded from agents you contacted)


• Legal notices (policy changes, terms updates)

You can manage communication preferences in Settings > Notifications

3.3 Analytics & Improvement

We analyze (in anonymized, aggregated form):

• Which features users prefer


• Where platform crashes occur


• User behavior patterns


• Search trends


• Video engagement metrics


• Performance bottlenecks

This data is anonymized and cannot identify you personally.

3.4 RERA Compliance

As required by RERA 2.0, we:

• Verify agent RERA registration


• Maintain records of all listings


• Track advertisement compliance


• Store transaction details for 7 years


• Report to authorities if requested

3.5 Legal & Safety

We use information to:

• Prevent fraud, abuse, illegal activities


• Enforce Terms of Service


• Comply with legal obligations


• Respond to law enforcement requests


• Investigate complaints and disputes


• Protect intellectual property

We will NOT voluntarily share data with authorities unless compelled by valid legal process.

3.6 What We DON'T Do

We do NOT:

• Sell your personal data to third parties


• Share your phone number with other users (agents contact via in-app messaging)


• Track your precise, real-time location


• Store your credit card information


• Use your data for purposes other than stated above without consent


• Combine data to create detailed behavioral profiles for sale

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4. DATA SHARING & DISCLOSURE

4.1 Information Shared With Other Users

Publicly Visible (on your profile or listings):

• Name/username
• Profile photo
• Agent ratings and reviews
• Number of listings
• Response time metrics
• Verification badges

Shared When You Contact an Agent or Request a Visit:

When you voluntarily submit an inquiry, message an agent, or schedule a property visit, you explicitly consent to sharing the following details with that specific real estate agent, builder, or property owner:

• Your name
• Your contact phone number (shared strictly so the agent can respond to your inquiry and coordinate visits)
• Property preferences and message content you submitted

Note: Agents and builders are authorized to use this information solely to facilitate your specific property inquiry.

NOT Shared:

• Your email address (unless you voluntarily provide it)
• Your address or location
• Your payment information
• Your search history
• Your personal Aadhaar/PAN details

4.2 Service Providers

We share limited data with:

All service providers sign Data Processing Agreements (DPA) and comply with data protection laws.

4.3 Legal Disclosures

We will disclose your information if:

• Legally required (court order, government request, valid legal process)


• To prevent harm (fraud, abuse, illegal activity)


• To enforce Terms (violations of our policies)


• Business transfer (acquisition, bankruptcy — you'll be notified)

Except for verified agents/builders (when you explicitly submit an inquiry) and our vetted service providers (for payment, SMS, and hosting), we do NOT sell, rent, or voluntarily disclose your personal data to any unauthorized third parties.

4.4 Data Retention by Service Providers

Once data is shared with service providers, they maintain their own retention policies. For example:

• Google Analytics: 26 months (by default)


• Payment gateways: Until transaction dispute period expires (180 days)


• Cloud storage: Until account deletion

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5. DATA PROTECTION & SECURITY

5.1 Security Measures

We protect your data using:

5.2 What We Don't Store

We do NOT store:

• Full credit card numbers (only last 4 digits)


• CVV/CVC codes


• Passwords in plain text


• Aadhaar numbers (only verified, not stored)


• Sensitive biometric data

5.3 Limitations

While we implement industry-standard security, no system is 100% secure. We are NOT liable for:

• Unauthorized access due to user negligence (weak passwords, shared accounts)


• Breach due to force majeure events


• Third-party service vulnerabilities

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6. YOUR RIGHTS & CHOICES

6.1 Access & Portability

You have the right to:

• Access all personal data we hold about you
• Download your data in standard format (CSV, JSON)
• Understand how we use your data

To request: Contact support@listifyi.in with subject "Data Access Request"Response time: 30 days

6.2 Correction & Updates

You can update your information anytime in:

• Settings > Profile > Edit


• Settings > Account > Preferences

For corrections we can't make: Contact support@listifyi.in

6.3 Deletion & Right to Be Forgotten

You can request deletion of your account:

• Go to Settings > Account > Delete Account (immediate)


• Or email: support@listifyi.in with subject "Account Deletion Request"

What happens:

• Your profile is deleted
• Your messages are anonymized
• Your video metadata is deleted (video files after 90 days)
• You lose access to your listings
• Agents can no longer contact you

What we retain (for legal/fraud prevention):

• Transaction records (7 years, as per law)
• Fraud/abuse reports (1 year)
• Communications with law enforcement (as required)

Note: Complete data deletion may not be possible for videos you've already shared (technical limitation of CDN caching).

6.4 Marketing Communications

You can opt-out of marketing emails:

• Click "Unsubscribe" at the bottom of any email
• Go to Settings > Notifications > Marketing > Toggle Off
• Email: support@listifyi.in

You CANNOT opt-out of:

• Service notifications (account alerts, payment confirmations)
• Legal notifications (policy changes, terms updates)
• Support responses (if you contacted support)

6.5 Cookie Preferences

You can control cookies:

• In your browser: Settings > Privacy > Manage cookies


• On our app: Settings > Privacy > Cookie Preferences

Types of cookies we use:

• Essential: Login sessions, security
• Performance: Google Analytics, crash reporting
• Functional: Remembering preferences
• Marketing: Retargeting ads (Google Ads)

6.6 Location Data

You can disable location tracking:

• Android: Settings > Apps > Listifyi > Permissions > Location > Deny
• iOS: Settings > Privacy > Location Services > Listifyi > Never

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7. CHILDREN'S PRIVACY

Listifyi is NOT intended for users under 18 years old.

If you are under 18:

• Do NOT create an account


• Do NOT use this service


• Ask a parent/guardian to create an account

If we learn you are under 18, we will delete your account immediately.

For agents: You must be at least 18 years old and have legal capacity to sign contracts.

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8. INTERNATIONAL DATA TRANSFERS

Listifyi operates in India. Your data is:

• Stored on servers in India (AWS GCP regions)
• Processed by Indian servers
• Subject to Indian laws

If you access Listifyi from outside India, you consent to your data being transferred to and processed in India under Indian data protection laws.

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9. THIRD-PARTY LINKS

Listifyi may link to third-party websites (banks, document verification services, etc.).

We are NOT responsible for:

• Their privacy practices
• Their data collection
• Their security

Review their privacy policies before providing information.

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10. GRIEVANCE REDRESSAL

10.1 Grievance Officer

Name: Vijendra Paliwal (Data Protection & Grievance Officer)
Email: info@listifyi.com
Phone: +91 8112203976
Hours: Monday-Friday, 10 AM - 6 PM IST

We will acknowledge complaints within 24 hours of receipt and resolve them within 15 days from the date of receipt.

10.2 Escalation Process

Level 1: Contact grievance officer (response within 7 days)Level 2: Email with "ESCALATION" to support@listifyi.in (response within 14 days)Level 3: File complaint with State RERA authority (for real estate-related issues)

10.3 External Remedies

If dissatisfied, you can file complaint with:

• DPA Authority (when Personal Data Protection Act is enacted)


• RERA State Authority (for RERA violations)


• Consumer Court (for consumer rights violations)


• Police (for criminal matters like fraud)

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11. POLICY UPDATES

We may update this Privacy Policy anytime.

Changes will be:

• Posted on this page
• Email notified (for material changes)
• Effective 30 days after posting

Continued use = acceptance of new policy

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12. CONTACT US

For privacy questions, data requests, or complaints:

📧 Email: support@listifyi.in
📞 Phone: +91 8112203976
🏢 Address: Listifyi Innovations Private Limited
Bengaluru, Karnataka, India

Response time: 7-14 business days

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Last Updated: June 27, 2026Version: 1.0

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APPENDIX: DEFINITIONS

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Listifyi is committed to transparency and privacy. This policy is designed to protect your rights while enabling us to provide the best real estate platform in India.